2nd / 3rd Level support

Expert, reliable and agile service

Procyon Networks manages the ICT networks of a wide range of customers. Together with your ICT employees, we guarantee the stability of these networks. Through our work behind the scenes, we ensure that you can trust that your business processes will naturally function carefree every day.

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2e / 3e lijns beheer

Network management - customized support

Procyon Networks ensures that you experience the peace of mind necessary to be able to continue building on applications for your organization. For this a stable network is a must-have. We provide tailor-made support in the form of 2nd and / or 3rd line support:

  • 2nd/3rd level support: Your helpdesk employees contact our expert engineers at the service desk. Incidents are investigated and resolved, changes are planned, prepared and implemented in consultation.
  • 3rd level support: Your experienced IT employees have a network specialist as a partner for complex reports to come to a fast and adequate solution. Knowledge transfer is an important part of the solution.

We offer you a choice of various SLA levels, from Next Business Day to the highest 24x7 level.

Your ICT employees have direct contact with one of our engineers, who will handle your issue in its entirety. This continuity speeds up the solution process. All issues are registered in our support portal, where you can find all information about your issue.

With years of experience, knowledge, skills and the right tooling, our support department ensures proactive management of your network:

  • SLA at various levels
  • Service desk, a network specialist at your disposal
  • Proactive management activities (such as performing software updates, hotfixes)
  • Trend analyzes for anticipating the future
  • 24/7 monitoring and alerting
  • SLA reports and Service Level Management
  • Knowledge transfer to your organization

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Frequently asked questions

What is WiFi?

WiFi is a wireless network technology that allows you to connect to other devices or the internet. The wireless connection is created by using radio waves in the 2.4GHz and 5GHz bands.

The use of WiFi is license-free. This means there are no costs associated with the use of WiFi frequencies, unlike, for example, 4G/5G.

Thanks to WiFi, you can easily connect more and more different devices with each other and/or the internet. This allows devices such as laptops, tablets, telephones (VoIP), scanners, cash registers, heating installations, cameras, alarm systems, production machines, digiboards, etc. to communicate quickly and easily.

(By the way, the term WiFi was once coined by a marketing agency.)

What is VoIP?

VoIP stands for Voice Over Internet Protocol (IP). Loosely translated, this means speech over IP (network connection). It is also known as IP telephony or Internet telephony.

In the past, telephony consisted of national cabling. The challenge was that a copper connection was required from A to B to be able to transport speech between two participants. Due to the great distances, all kinds of intermediate stations and amplifiers were needed.

At one point someone came up with the idea of ​​packing speech into very small 'samples' as data and sending that in IP 'packets' over a network connection. This allows speech to be sent over anything that supports IP, such as WiFi, Ethernet, the Internet, etc.

The big advantage is that VoIP makes use of the existing ICT network, so that one technology can transport data and speech. This means less equipment and less cabling.

In fact, cables are not always necessary, because VoIP also works wirelessly with well-designed WiFi networks (hyperlink). The old-fashioned telephone exchanges are being replaced by software on a server. Simplicity, flexibility and mobility - because it also works for WiFi - are key features of VoIP.

With VoIP, it is very important that the network is properly designed and set up for Quality of Service (QoS) so that the calls are of good quality.

What is WPA3 security?

WPA3 is a new and stronger security protocol for modern wireless networks (WiFi). The term stands for WiFi Protected Access.

Thanks to modern encryption methods (Simultanious Authentication of Equeals - SAE), increased security is ensured. This encryption prevents passwords for your WiFi network from being tried through with the help of word lists.

Other security functions are also mandatory, such as PMF (Protected Management Frames). This creates a more secure exchange of data during the logon phase between the client and the WiFi network (controller).

What is MU-MIMO?

WiFi 6 enables MU-MIMO. It stands for “Multi-User Multiple-Input, Multiple-Output”.

Its predecessor MIMO, which stands for “Multiple-Input, Multiple-Output”, is a technology originally introduced with the WiFi 5 standard. Thanks to MIMO, bandwidth can be split so that devices (clients) can communicate with a WiFi Access Point (AP) simultaneously.

With the MU-MIMO technology, the WiFi channels can be used even more efficiently. In addition, MU-MIMO with WiFi 6 is available in both the downlink and uplink, while with WiFi 5 Wave2, the MU-MIMO was only available in the downlink.

With WiFi 6, a total of 12 streams are available (5GHz = 8 streams, 2.4GHz = 4 streams) compared to WiFi 5 where only 8 streams on only the 5GHz band were available.

What is OFDMA?

OFDMA stands for Orthogonal Frequency Division Multiple Access. This channel access method has been available since WiFi 6 (link) and has a double advantage:

On the one hand, a channel can be divided into even more sub-channels than before. Alternatively, the distribution of one or more subchannels can be assigned to one or more clients.

If a client uses little bandwidth, the remaining bandwidth can be used for other clients. Only WiFi 6 has this channel access method.

Which WiFi equipment can I use best?

The choice of brand and type of hardware is determined by the combination of price and quality. The required quality is determined by the ICT-environment, (the number of) expected users, applications en so much more. Please contact our WiFi specialists, they will help you select the best choice.

When do I need an ICT network specialist?

Please contact Procyon Networks if you:

  • Have questions about anything related to the ICT-network field regarding current or future challenges.
  • Want to be sure that the ICT-network works well and continues to function well.
  • Want independent advice on data communication.
  • Want to offer your ICT-team the best management tools and/or have them expand their knowledge through training. 

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